Question 1

What areas do you serve?

Accepted Answer

We are based in Central Texas and serve all of Central Texas, including Austin, Bee Cave, Lakeway, Buda, Kyle, Wimberley, Johnson City, Blanco, Marble Falls, Llano, Fredericksburg, San Marcos, Bastrop, Cedar Park, Leander, Georgetown, Pflugerville, Round Rock and surrounding communities.

Question 2

What is included in a standard cleaning?

Accepted Answer

Our crew dusts reachable furniture, shelves, décor, baseboards and fixtures; wipes and sanitizes countertops, tables and visible surfaces; cleans sinks, toilets, mirrors, vanities, tubs and showers; cleans kitchen surfaces, appliance exteriors, the stovetop, backsplash and microwave interior; empties trash and replaces liners; vacuums carpets and rugs; and vacuums and mops hard floors.

Question 3

Do I need to provide cleaning supplies?

Accepted Answer

No. Our cleaners bring their own cleaning supplies and equipment. If you prefer particular products, you are welcome to request them or provide your own.

Question 4

Are your cleaners background-checked and insured?

Accepted Answer

Yes. Every cleaner is trained and undergoes a background check, and The Clean Home Crew is a fully insured cleaning service.

Question 5

What is your 100% Clean Guarantee?

Accepted Answer

If something within the agreed scope was missed or you are dissatisfied, notify us within 24 hours of your cleaning and we will return at no charge to complete the job.

Question 6

How do I book a cleaning?

Accepted Answer

Call, text or book online. Choose your service and share your preferred date and time, property address, square footage, bedrooms, bathrooms, access instructions and any additional requests. We will schedule the right crew and send your booking confirmation.

Question 7

Do you offer recurring cleaning?

Accepted Answer

Yes. We offer weekly, bi-weekly, monthly or custom recurring cleaning, and recurring customers enjoy consistent cleaners who get to know their home.

Question 8

Do you offer same-day cleaning?

Accepted Answer

Yes, whenever our schedule allows. Contact us by phone or text and we will do our best to fit you in the same day.

Question 9

When do I pay?

Accepted Answer

Payment is processed after your appointment is complete, and we follow up afterwards to make sure you are happy with the results.

Cleaning Questions

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